Privacy Policy

Introduction

This Privacy Policy applies to the FielMedina mobile application (the "Application") developed by Fielmedina (the "Service Provider") as a free service. This service is provided "AS IS" and is designed to help users navigate and explore the historic medina of Sousse, Tunisia.

By using our Application, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring you have a positive experience on our app.

Information We Collect

User Provided Information

The Application may collect information you provide when you:

• Download and use the Application
• Contact us through the app or our support channels
• Provide feedback or reviews
• Participate in surveys or promotional activities

Automatically Collected Information

The Application may automatically collect certain information, including:

• Device type and mobile operating system
• Unique device identifier
• IP address
• Mobile browser type
• App usage patterns and navigation data
• Crash logs and performance data

Location Information

FielMedina is a navigation app that requires location services to function properly. Here's how we handle your location data:

• GPS Navigation: We use your location to provide turn-by-turn navigation through the medina
• Nearby Points of Interest: Location data helps us show relevant attractions and shops near you
• Improved Experience: We analyze aggregated, anonymized location patterns to improve our maps and recommendations
• Offline Functionality: Location data is processed locally on your device when using offline features

Third-Party Services

The Application uses the following third-party services that may collect information:

These services have their own privacy policies that govern their data collection practices. We only share anonymized, aggregated data with these services.

Data Security & Retention

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis
• Secure data centers with physical and digital protection

Data Retention

• User data is retained only as long as necessary for app functionality
• Analytics data is retained for up to 24 months
• You can request deletion of your data by contacting us at info@fielmedina.com

Your Rights & Choices

You have several rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Opt-out: Uninstall the app to stop all data collection
• Location Services: Disable location access through device settings

Children's Privacy

FielMedina does not knowingly collect personal information from children under 13 years of age. If we discover that a child under 13 has provided personal information, we will immediately delete this information from our servers.

If you are a parent or guardian and believe your child has provided personal information, please contact us at info@fielmedina.com so we can take appropriate action.